Terms And Conditions
(all the legal stuff we need to tell you)
1. TERMS AND CONDITIONS
Your use of the Renyva.com website (the “Site”) and our services, including inquires, phone orders, and all other purchases from Renyva is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this site or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below personally or as an agent for any business entity you represent. The term “Customer” henceforth refers to you or the business entity for which you are ordering goods or services. If you do not agree to these terms and conditions, please do not use this site and please do not submit any orders for products or services. The terms and conditions posted on this website are public information and must be adhered to by anyone doing business with Renyva unless there is a written contract signed by an officer of Renyva.
2. GENERAL TERMS AND CONDITIONS
- The Customer agrees that Renyva is not liable for mismatched product pictures or mistakes in product information. Renyva reserves the right to change products and specifications, and those listed on the Site may not be current. The Customer agrees to verify the specifications of each product with their order. Renyva is only responsible for products named on the invoice.
- Our sales representatives are not authorized to make any representations or promises related to any product or services that exceed these terms and conditions. Any additional provisions to your purchase must be made in writing signed by an officer of Renyva.
- The Customer agrees that each item in a multi-item purchase from Renyva shall be treated independently unless stated otherwise in the memo section of their order. That is, defect, replacement, and cancellation of one item does not constitute the voiding of the entire purchase. Each item shall be considered independently for warranty or refund purposes unless the customer has stated otherwise in the invoice memo.
- Customer agrees that shipping costs and expenses will not be refunded once we ship the package.
- It is the Customer’s responsibility to look over their email confirmation and make sure all shipping information, billing information, and items purchased are correct. Customers also acknowledge that Renyva is not liable for providing the customs and import policies of their country. Renyva is not responsible for any fees or taxes associated with international shipments. The customer is responsible for being aware of the customs policies in their place of residence. If you do not get an email confirmation, call us to see if the order went through. Do not submit multiple orders or you will end up paying full shipping fees.
- Order cancellation will be accepted by phone call with a sales representative or over the internet (only before the order is processed). It cannot be done over email or by leaving voicemails. You can confirm order cancellation by checking the order status online. Cancellation on orders already charged carries a 4.9% credit card processing cancellation fee. If an order has already been processed in our facility but has not yet been shipped you will pay full shipping fees.
- Material fee for boxes, transportation, etc. are included in the shipping fee. Customer shall not be liable for additional shipping charges for purchases Renyva chooses to ship in multiple packages unless they request and agree to shipping upgrades and upgrade fees. Renyva includes full shipping insurance with every FedEx, USPS, and UPS shipment.
- The Customer agrees that Renyva will not be held liable for shipper’s shipping delays.
3. TRADEMARKS
All trademarks and registered trademarks displayed on the site belong to their respective owners, and are not intended to imply any endorsement or affiliation between Renyva and these companies.
4. MAKING PURCHASES
If you wish to purchase products offered on the site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information you provide to Renyva will be accurate, complete, and current. You agree to pay all charges incurred by authorized users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes, fees, and shipping and handling charges relating to your purchases.
5. WHERE WE SHIP
We ship to any physical address that the shipper/courier can ship to domestically or internationally. We may accommodate a Customer who needs to have an item shipped to an APO/FPO address or PO Box depending on the circumstances. Due to the number of wrong addresses from customers, we now charge the face value that the shipper/courier charges us to reroute your package if you did not enter the address correctly. This charge is anywhere from $5-$25 and you agree if your address is wrong, Renyva is authorized to charge your credit card for these fees. Renyva is not responsible for any fees or taxes associated with international shipments. The customer is responsible for being aware of the customs policies in their place of residence.
6. WHEN WE SHIP
Orders received before 6:00 PM PST are usually processed the same day for shipment. Products are typically shipped within the next two (2) business days. Your order may be delayed if your shipping to address does not match what your credit card issuer has on their file. Some orders that are shipped from fulfillment warehouses may require longer for the item to ship. We may also ship the orders with multiple items from different warehouses so it is possible you get the items on different days. Due to the many circumstances such as the inability to charge your card or verify your address, we cannot guarantee when your order will be shipped out. Also if you choose next day air service, it does not necessarily mean you will get it the next day from the order date, it means that you will get it the next day from the date we ship the order. Renyva reserves the right at any time after receipt of your order to delay your order for any reason.
7. SHIPPING DELAYS
Once an order is shipped, it is up to the shipper/courier to deliver the products; we will not be able to stop the shipment once it is shipped. If the shipper/courier loses the package, the shipper courier will put a tracer on the package. Tracers take around 3 days for air packages and 7 business days for ground packages. We will not be able to ship out replacement packages until the shipper/courier confirms that the package is lost/will not be delivered to its destination and they will reimburse us. Without confirmation from the shipper/courier, we will not know for sure if you will get two shipments if we ship out another one. Another delay is if there is no one to sign for the package, on packages that require this service, if a package is returned to us because no one was available to sign for it or the address was input incorrectly at the time you enter the order, you will be charged again to ship it out a second time.
8. PRICING AND TYPOGRAPHICAL ERRORS
Due to the fast pace of the industry, all prices are subject to change without notice. We make every effort to list the most accurate, up to the minute information. Despite our efforts, some items on our website may be mispriced. If a product is listed at an incorrect price due to a typographical, photographical, or technical error or error in pricing from our vendors, Renyva reserves the right to refuse or cancel any orders placed for a product listed at the incorrect price. If your credit card has already been charged for the incorrect price, we will immediately refund your card and cancel your order. You may also repurchase it for the correct price if you wish to do so. We do not match competitor’s pricing and we will not offer price protection.
9. ORDER ACCEPTANCE POLICY
Your receipt of an electronic or phone order confirmation does not signify our acceptance of your order. Renyva reserves the right at any time after receipt of your order to accept or decline your order for any reason.
10. RETURNS
See our Return Policy and associated terms here.
11. DISCLAIMER AND LIMITATION OF LIABILITY AS TO PRODUCTS SOLD
YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO RENYVA ARISING FROM ANY PRODUCT SOLD BY RENYVA SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL RENYVA, ITS DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.
- DISCLAIMER AND LIMITATION OF LIABILITY AS TO THE Renyva.com WEBSITE. THE Renyva.com WEB SITE AND THE MATERIALS THEREIN ARE PROVIDED “AS IS”. RENYVA MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE Renyva.com SITE, THEIR OPERATION, CONTENTS, INFORMATION, OR MATERIALS ON THE SITE. RENYVA EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR THEIR USE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT RENYVA , ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE RENYVA SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
12. GOVERNING LAW
You agree that any legal action brought against Renyva shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any arbitration arising from your use of or orders and purchases made on the Renyva sites or from Renyva shall be in Los Angeles County, California. All actions between the parties related to purchases and sales from Renyva shall be resolved by binding AAA arbitration in Los Angeles County California.